Your Long-Term Aviation Enterprise Software Partner, Every Step of the Way

From rollout to continuous operations, we ensure your success with rigorous onboarding, service adoption support, integration maintenance, data quality management, continuous platform operation, application development, and IT support.

With +15 years of experience in solving aviation's core data and digitalisation challenges for our enterprise customers, we are your experts in getting there.

Quality Rollout and Continuous Services For Your Every Need

We at QOCO understand the importance of quality, continuity and scalability in business critical Tech Ops, and provide a full suite of enterprise end-to-end services for our airline, MRO and OEM customers. Our portfolio of high-quality services is flexible to suit your specific operational, IT and business needs.

Service Adoption

Onboarding

Integration Maintenance

Data Quality Management

Platform Operation

Application Development & Analytics

IT support & Service Desk

Support to Ensure Your Digital Services Gain Rapid Traction

QOCO employs a mix of talented people with invaluable backgrounds ranging from aviation experts, former technicians and aviation digitalization leaders to top management consultants with millions of tangible value delivered in operations and go-to-market engagements.

Where needed, we partner with you in targeting, value proposition definition, endorsement and marketing, sales enablement and concrete engagement support.

Rigorous and Battle-Tested Methodology That Maximises Pace and Experience

OOCO's experienced customer onboarding team follows a standardised delivery approach across project phases. Delivery begins with joint project definition and ramp-up, followed by implementation in the test environment, training and acceptance testing. The solution is then implemented in the production environment before go-live and production support. Solutions are always configured to fit each customer's business context, and systematic data quality review and data cleaning is a part of every delivery.

QOCO has extensive experience in working with all major M&E systems, and in the case of building a connected operator network for OEMs, QOCO deploys experts to instruct operators and MROs in M&E system configuration, minimising operator and MRO effort and maximising experience.

QOCO does all the heavy-lifting.

Integrations Maintained Over System Upgrade and Update Cycles

Integration maintenance to adjust to operator-specific data structures and formats. Configuration updates when operators change how data is stored or organised. Targeted patches and interface tuning to maintain seamless data exchange.

Data flow and integrity monitoring. Continuous tracking of data pipelines to ensure uninterrupted transmission. We utilise, for example, anomaly and latency spike detection, real-time schema deviations, alerts and diagnostic reports.

Integration continuity management. Working directly with operators during major major system changes and upgrades. End to end testing to ensure uninterrupted integrations.

M&E system version control across multiple versions with the deployment of correct adaptors during operator M&E system upgrades.

Continuous, Automated and Managed Data Quality Management

Multi-layered data quality management combining rules-based check with AI-based anomaly detection. Data issues are resolved by AI-powered root cause analysis (RCA), followed by human verification of RCA, and operator data issue resolution service.

Where needed, QOCO also provides data process consulting to airlines to establish a preventing feedback loop and ensure issues do not resurface.

Continuous Operation, Maintenance and Development of the Platform

The QOCO Aviadex platform hosting all of QOCO's Tech Ops-specific enterprise software solutions is actively maintained and developed to ensure uninterrupted top quality solutions and services to our clients.

We keep the platform compliant with the strictest InfoSec standards, conduct continual external penetration testing and continuously develop elements of our tech stack and integration layer to ensure quality, continuity and scalability of our data pipelines for maximal service quality.

Software Solutions That Grow With Your Needs and Business Ambitions

Standard features updates where customer feedback and market insights are integrated into development roadmaps.

Custom new feature and solution development where a strong solution-problem fit is achieved with joint scoping and definition, iterative development and iterative deployment.

Custom analytics across QOCO's solution portfolio, such as, statistics and fleet-wide views. Advanced Analytics where insights require advanced techniques by one of our experts.

High-Quality Support to Resolve Issues and Ensure They Never Resurface

QOCO's Service Operations team reachable via various channels employs experienced Solution Engineers and Analysts to handle automated data alerts and customer-raised tickets.

Quick resolutions and expert-level support to keep operations running smoothly and to ensure operational excellence and long-term reliability.

24/7 support offered to our most demanding strategic large enterprise customers.

Book a discovery call with one of our experts

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Let's explore your challenges and improvement ambitions together.

After a short call you will have a better understanding of potential bottlenecks, areas of improvement and possible solutions to drive significant improvements in your Tech Ops processes and Digital Aftermarket services.

Book your call today!

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